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Tech Support

We provide Technical Support as a Service (TSaaS) — site assessment, cabling and hardware installation services nationwide.

Are you facing these challenges?

Example Applications for Our Tech Support Services

Professional and Experienced
Tech Support Team

Licensed and insured technicians with extensive experience installing a broad array of network infrastructure.

Project Pricing
Contact our Tech Support Team at TSaaS@lingo.com

ServicePriceDescriptionStandard SOW
Site Assessment (POTS) $329.95 POTS Assessment: Targets Plain Old Telephone Service (POTS) infrastructure providing inventory of service at location within a single demarcation point or 1 telco area and 10 or fewer lines.– up to 2.5 hours onsite
– Locate, test, and tag lines.
– Attempt to determine the use of the lines if they terminate in the demarc, i.e., PBX lines.
– Locate and identify FLS (Fire, Life, Safety) lines, i.e., Fire panel, elevator, alarm, pool phone.
– Take pictures of tagged lines and equipment.
Site Assessment (Broadband)) $329.95 Broadband Assessment: Delivers a detailed overview of your Local Area Netvuork (LAN) equipment and connections ideal for locations with a single demarcationpoint or 1 telco area.– up to 2.5 hours onsite
– Locate carrier broadband device (modem, router).
– Document Make, Model, MAC of carrier device.
– Document current connections and outline basic topology,
– If applicable, connect to existing circuit and run basic broadbandtesting (speed, carrier identification, Public IP)
– Take pictures of devices.
Site Assessment (VoIP) $495.95 VOIP Assessment: Combines the elements of POTS and Broadband Assessments With the addition of VoIP (Voice over Internet Protocol) call simulations.– up to 3.5 hours onsite
POTS & Broadband SOWS PLUS
– Identify’ site’s VolP readiness
– Current VolP solution (if applicable) including phone types and number of handsets
– Identify if the site uses Auto Attendant (IVR) and/or hunt group
– Identify need for inside wiring (W) for VolP
– Run VolP Readiness Test (VRT) to simulate VoIP calls and identify possible network conditions that would effect VoIP
– Take Photos of VolP equipment
Site Assessment (WiFi Predictive) $299.95 WiFi Assessment: Send us your floor plans with the telco room identified and the TSaaS project managers will use software to predict the best location(s) for your AP(s). No technician will dispatch to site.

Custom Project Pricing
Contact our Tech Support Team at TSaaS@lingo.com

Bring Your Own Scope of WorkPrice
Standard Labor: 7am – 5pm local time M-F $175/hr
After hours Labor: before 7am and after 5pm local time M-F $200/hr
Premium Labor: Weekends and Holidays $250/hr

Learn more about our Tech Support Services

Email Tech Support at TSaaS@lingo.com or complete our contact form.