Create the experience your customers want at the right ROI. Anytime. Anywhere.
Real-time and advanced reporting enable fact-based decision-making. Totally customizable queues allow you to immediately implement those decisions.
The skills-based routing engine sends your customers’ calls to the appropriate agent based on their knowledge and experience level. Agents can be in multiple queues at the same time.
Get advanced, fully customizable reporting with the Contact Center Supervisor Portal.
Businesses of every kind will benefit from the flexibility and convenience of our cloud contact center platform.
This is a CCaaS + UCaaS solution, designed to meet the needs of work-from-home, remote and hybrid work envirnments.
Optimize and increase the productivity of your operations with advanced features, such as advanced call handling, skills-based routing, advanced queue management and real-time reporting and analytics.
Lingo’s Contact Center’s automatic call distribution (ACD) engine with skills-based routing sends your customers’ calls to the appropriate agent based on their knowledge and experience level. Agents can be in multiple queues at the same time.
Contact center supervisors can ensure the highest productivity and quality customer service when they manage the activities of their agents, monitor call flow, and analyze reports within the Lingo Contact Center platform. Listen in on agent calls or join calls when necessary through our intuitive web-based portal.
*Call Center Premium required for user-level call recording
Gain valuable insight into your call center performance with a wide range of user-defined detailed reporting available in the Contact Center Supervisor portal view.
Lingo Contact Center is seamlessly integrated with the LingoConnect Hosted PBX and features are accessible through the Online User Portal, allowing them to be accessed anywhere from any device. And inbound and outbound calls can be recorded continually or on-demand with our call recording option.
Deliver the experience your customers want.