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Cloud Contact Center

Create the experience your customers want at the right ROI. Anytime. Anywhere. 

The complete platform designed to meet the needs of contact centers of any size.

  • A complete CCaaS + UCaaS platform
  • Scale agents in minutes
  • Real-time reporting
  • Advanced analytics

Key Features of Our Cloud Business Phone Solutions

Queue Managment

Real-time and advanced reporting enable fact-based decision-making. Totally customizable queues allow you to immediately implement those decisions.

Skill-Based Routing

 The skills-based routing engine sends your customers’ calls to the appropriate agent based on their knowledge and experience level. Agents can be in multiple queues at the same time.

Real-Time Reporting

Get advanced, fully customizable reporting with the Contact Center Supervisor Portal.

Works in an industry

Businesses of every kind will benefit from the flexibility and convenience of our cloud contact center platform.

WFH & Remote Workers

This is a CCaaS + UCaaS solution, designed to meet the needs of work-from-home, remote and hybrid work envirnments.

Features that accelerate your growth

Optimize and increase the productivity of  your operations with advanced features, such as advanced call handling, skills-based routing, advanced queue management and real-time reporting and analytics.

Designed to be customized to the way you do business.

Lingo’s Contact Center’s automatic call distribution (ACD) engine with skills-based routing sends your customers’ calls to the appropriate agent based on their knowledge and experience level. Agents can be in multiple queues at the same time.

  • Auto Attendant/IVR With Multiple Entry Points
  • Skills-Based Routing
  • Queue-Based Routing
  • Multiple Queue Assignment
  • Queue Callback
  • Location in Queue Announcement
  • Music on Hold
  • Auto Answer

Contact center supervisors can ensure the highest productivity and quality customer service when they manage the activities of their agents, monitor call flow, and analyze reports within the Lingo Contact Center platform. Listen in on agent calls or join calls when necessary through our intuitive web-based portal.

  • Real-Time Management
  • Dashboard and Reports
  • Listen and Barge-In
  • Contact History Details
  • Configurable Call Monitoring
  • Queue-Based Call Recording*
  • Hoteling

*Call Center Premium required for user-level call recording

Gain valuable insight into your call center performance with a wide range of user-defined detailed reporting available in the Contact Center Supervisor portal view.

  • Customizable Dashboard
  • Queue Statistics
  • Agent Statistics
  • Agent Availability Reporting
  • DNIS Statistics
  • Threshold Alerts

Lingo Contact Center is seamlessly integrated with the LingoConnect Hosted PBX and features are accessible through the Online User Portal, allowing them to be accessed anywhere from any device. And inbound and outbound calls can be recorded continually or on-demand with our call recording option.

Omnichannel Support for Seamless Customer Interactions

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AI-Powered Assistance for Improved Efficiency

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Robust Security and Compliance Measures

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Customizable Solutions to Meet Your Unique Business Needs

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$22.99

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$22.99

Dedicated Customer Support and Training

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​​Elevate Your Customer Support with Our Cloud Contact Center Solutions

Deliver the experience your customers want.