Talk to an expert: 866-405-4646

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Most customer inquiries can be solved quickly by simply calling our customer service department, by sending an email to or by mail. However, some requests require further investigation and may require more time to resolve. If your inquiry cannot be immediately answered by customer service, we will endeavor to address and resolve it within 1 to 2 business days. Pending inquiries will be tracked by your account number or registered phone number. Customer service hours of operation are from 7:00 am to 9:00 pm CST Monday through Friday, and 8:00 am to 5:00 pm CST Saturday and Sunday.

Toll-free telephone number is 1-888-411-1175

Email address is

The mailing address is:
Lingo Telecom, LLC
203 Brookwood Rd.
Atmore, AL 36502

Please include your name, registered phone number, account number, and the nature of your inquiry as well as the best way (phone, email etc.) to reach you in case we need to contact you for more information


If you feel your inquiry was not satisfactorily addressed by the customer care department, you may request that your issue be escalated to a Customer Service Supervisor. To do this simply call our customer service department at 1-888-411-1175 and ask to speak to a supervisor. After reviewing and investigating your inquiry the supervisor may take up to 1 to 2 business days to contact you with a resolution.


Or, you can contact the New York State Department of Public Service (DPS) to resolve complaints about their telecommunications services. If you have a dispute about your telephone service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, DPS may be able to help you.

You may visit DPS’s complaint webpage: or by calling the DPS HELPLINE (800) 342-3377 (Monday – Friday, 8:30 AM – 4:00 PM), 1-800-662-1220 (Hearing/Speech Impaired TDD), 3 Empire State Plaza, Albany, NY 12223.