The Federal Communications Commission (“FCC”) requires that Lingo Telecom, LLC (“Lingo“) inform its customers of any differences between the 911 and E911 access capabilities available with VoIP services as compared to the 911 and E911 access capability available with traditional wireline non-VoIP telephone service. Portions of Lingo wireline and broadband services are provided by subsidiaries and affiliates of Lingo.
A copy of the FCC order containing the disclosure rules is available at https://transition.fcc.gov/cgb/voip911order.pdf. It is important that you understand how these differences affect your ability to access 911 and E911 services. For purposes of this Notice, “Lingo” means the subsidiary or subsidiaries of Lingo Communications that provide(s) VoIP Services in the applicable state(s). If you have any questions or concerns about the information contained in this Notice, please contact a Customer Care Representative.
The FCC’s rules also require us to obtain and keep a record on file showing that you have received and that you understand this 911 and E911 Notice. If we do not receive your reply promptly, we may be required by FCC rules to suspend your Service until we do receive your reply. By executing this Notice, you are affirmatively acknowledging that (i) you have read and understood this 911 and E911 Notice, (ii) you understand that you may not be able to contact emergency services by dialing 9-1-1 using the VoIP 911 and E911 Service, and (iii) you understand that you must inform users of the VoIP Services that they may not be able to contact emergency services by dialing 9-1-1 using the VoIP 911 and E911 Service.
LINGO COMMUNICATIONS VOIP 911 AND E911 SERVICES MAY NOT OPERATE DURING A POWER OUTAGE. You understand and acknowledge that the VoIP 911 and E911 Service will not function in the event of a power failure or disruption. Should there be an interruption in the power, the Services, including the VoIP 911 and E911 Service, will not function until power is restored and your equipment may need to be reset.
LINGO COMMUNICATIONS VOIP 911 AND E911 SERVICES WILL NOT OPERATE IF YOUR BROADBAND CONNECTION IS DISRUPTED. You understand and acknowledge that service outages, interruptions or degradation, or termination or suspension for any reason, of service by your broadband provider and/or ISP or by LINGO Communications will prevent you from using the Services, including the VoIP 911 and E911 Service.
LINGO COMMUNICATIONS VOIP 911 AND E911 SERVICE CALLS MAY NOT COMPLETE OR MAY BE ROUTED TO EMERGENCY PERSONNEL WHO WILL NOT BE ABLE TO ASSIST IF YOU DISABLE, DAMAGE OR MOVE THE EQUIPMENT TO A LOCATION OTHER THAN THE REGISTERED ADDRESS YOU PROVIDED TO LINGO COMMUNICATIONS WHEN SERVICE WAS INITIATED. You understand and acknowledge that VoIP 911 and E911 Service will not function if you move your device to a different street address or location other than your Registered Address. You also acknowledge that it may take several days for any change in address to be processed. Accordingly, you should notify Lingo Communications in advance of any and all changes to your Registered Address by contacting a Customer Care Representative. Failure to provide the current and correct physical address and location of your device may result in any 911 call you make being routed to the incorrect local emergency service provider and emergency personnel being dispatched to the incorrect location.
EMERGENCY PERSONNEL MAY NOT BE ABLE TO IDENTIFY YOUR PHONE NUMBER IN ORDER TO CALL YOU BACK. You understand and acknowledge that public safety answering point (“PSAP”) and emergency personnel may not be able to identify your phone number in order to call you back if the call cannot be completed, is dropped or disconnected and/or if your VoIP 911 or E911 Service is not operational for any reason.
LINGO COMMUNICATIONS VOIP 911 AND E911 SERVICE CALLS MAY BE DELAYED OR DROPPED DUE TO NETWORK ARCHITECTURE. You understand and acknowledge that, due to technical constraints, there is a greater possibility of network congestion and/or reduced speed in the routing of a 911 call made utilizing your equipment as compared to 911 dialing over traditional non-VoIP public switched telephone networks.
IN ADDITION, YOU SHOULD MAINTAIN ALTERNATE MEANS OF CONTACTING 911 AND E911 SERVICES AND YOU MUST INFORM USERS OF LINGO COMMUNICATIONS VOIP 911 AND E911 SERVICE OF THESE ALTERNATE MEANS. You will receive a set of stickers explaining 911 and E911 service limitations and these stickers should be placed on or near the equipment you use to access the VoIP 911 and E911 Service. If you require additional stickers, please contact a Customer Service Representative.
IN NO EVENT SHALL LINGO COMMUNICATIONS, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, AGENTS OR ANY OTHER THIRD-PARTY PROVIDER OR VENDOR WHO MAY FURNISH SERVICES OR PRODUCTS TO YOU IN CONNECTION WITH THE SERVICES OR THE EQUIPMENT BE HELD LIABLE FOR ANY CLAIM, DAMAGE, OR LOSS WHATSOEVER ARISING FROM OR RELATING TO 911 DIALING AND YOU HEREBY WAIVE ANY AND ALL SUCH CLAIMS OR CAUSES OF ACTION ARISING FROM OR RELATING TO 911 DIALING. LINGO DOES NOT HAVE ANY CONTROL OVER WHETHER, OR THE MANNER IN WHICH, 911 CALLS USING THE SERVICES ARE ANSWERED OR ADDRESSED BY ANY LOCAL EMERGENCY RESPONSE CENTER. LINGO DISCLAIMS ALL RESPONSIBILITY FOR THE CONDUCT OF LOCAL EMERGENCY RESPONSE CENTERS AND THE NATIONAL EMERGENCY CALLING CENTER.
LINGO RELIES ON THIRD PARTIES TO ASSIST LINGO TO ROUTE 911 CALLS TO LOCAL EMERGENCY RESPONSE CENTERS. LINGO DISCLAIMS ANY AND ALL LIABILITY OR RESPONSIBILITY IN THE EVENT SUCH THIRD PARTY DATA USED TO ROUTE CALLS IS INCORRECT OR YIELDS AN ERRONEOUS RESULT.
CALIFORNIA E911 ADVISORY | IMPORTANT INFORMATION
MLTS: E911 Requirements for Service Providers of Multi-Line Telephone Systems (D.13-07-019).
For more information, click on the MLTS logo below or go to http://www.calphoneinfo.com and http://www.cpuc.ca.gov/PUC/Telco/MLTS+E-911+Requirements.htm.