There’s no doubt that customer engagement is an essential part of running any kind of business. If you’re not in a position to engage with your customers as effectively as possible, then you run the risk of losing that all-important connection with them. This means…

There is no denying that technology is at the heart of everything we do in business, irrespective of the type of business you operate. One area where technology is undeniably critical is that of communication. Conference call software enables businesses all around the world to…

Emails, chatbots, text messages, and responses to comments on social media are now all part of customer service. However, nothing can replace a phone call when it comes to resolving real customer or client issues. Now, this is all well and good but do your…

As your business grows, you might wonder whether or not you should invest in work cell phones for your employees. But this change within your company can be expensive – so you want to consider the pros, cons and whether or not they really need…

The world of business is changing, and there has been a seismic shift towards the concept of using remote employees. Whether assembling a whole team of off-site workers or using this recruitment technique to plug a few gaps, the potential benefits are plentiful. However, this…

If you’re noticing that using cell phones is a tricky issue in your workplace, you should think about updating the policies around cell phone usage. If your employees have company phones, that is even more reason to update your cell phone policy. Why Should You…

We all know that phones are a vital business communication tool, and having a bad phone system can spell the difference between success and failure when expanding your company – a scary thought, to say the least. When searching for a phone system, choose a…

When was the last time you made or received a phone call? Smartphones do just about everything these days, from sending emails to taking pictures to playing games. It can be easy to forget that these handy devices can make actual calls, too. And it…

At the beginning of the business journey, most startups have the same priority: to grow. Realistically speaking, however, growth often requires money and it’s not all the time that an angel investor comes out of the woodwork to get the company going. As startups and…

Many big businesses have offices in different states and countries, so sometimes, a conference call is the only way for managers to communicate with various teams across the globe. One of the downsides to remote meetings is the lack of engagement, which causes many professionals…