Digitization gave businesses a wealth of benefits in terms of efficiency. Automation, for instance, speeds up many manual and administrative tasks. This gives the staff more time for other more important matters. Among the common examples of automated business processes is automated customer service. Chatbots,…

With many businesses still functioning remotely, it’s important for everyone within those companies to continue to build relationships with their colleagues. So if you’re looking for some fun things to do with your staff and that promote camaraderie through team-building, we have put together a…

With COVID-19, tons of businesses have adjusted their usual operations to allow employees to work from home. Although this is happening at a massive rate right now, a lot of businesses were allowing their employees the option to work from home as a perk before…

There’s no doubt that customer engagement is an essential part of running any kind of business. If you’re not in a position to engage with your customers as effectively as possible, then you run the risk of losing that all-important connection with them. This means…

There is no denying that technology is at the heart of everything we do in business, irrespective of the type of business you operate. One area where technology is undeniably critical is that of communication. Conference call software enables businesses all around the world to…

Emails, chatbots, text messages, and responses to comments on social media are now all part of customer service. However, nothing can replace a phone call when it comes to resolving real customer or client issues. Now, this is all well and good but do your…

As your business grows, you might wonder whether or not you should invest in work cell phones for your employees. But this change within your company can be expensive – so you want to consider the pros, cons and whether or not they really need…

The world of business is changing, and there has been a seismic shift towards the concept of using remote employees. Whether assembling a whole team of off-site workers or using this recruitment technique to plug a few gaps, the potential benefits are plentiful. However, this…

If you’re noticing that using cell phones is a tricky issue in your workplace, you should think about updating the policies around cell phone usage. If your employees have company phones, that is even more reason to update your cell phone policy. Why Should You…

We all know that phones are a vital business communication tool, and having a bad phone system can spell the difference between success and failure when expanding your company – a scary thought, to say the least. When searching for a phone system, choose a…