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Better Business Starts with Having Better VoIP Solutions for SMBs

VoIP Phone Solutions for Business

Lingo's Impact Connect product line is a new generation Voice over IP office phone replacement and app-based voice service offering industry-leading features, reliability and quality. The service can be used from any traditional wall or desk phone when connected to the Impact Connect VoxBox or from an easy to use smartphone and tablet app.

Our VoIP phone system solutions for SMBs require no expensive on-site hardware installation or wiring. No need to worry about the additional setup costs when you want to expand communications.

Plans start at just $4.99/month and options for unlimited domestic and international calling are available.

Cloud-based Voice Over Internet Protocol (VoIP) is a communication platform that places your call using your Internet connection. Since this virtual phone system is Internet-based, you can make calls from any smartphone, laptop, or device. Cloud VoIP systems offer flexibility, mobility, and robust features that handle all aspects of business communication. It uses codecs to condense audio into data packets and transmit them across an IP network. Once it reaches the end of the connection, the codecs convert the packets back into audio.

Compared with traditional business phone systems, VoIP systems do not require any complex cables or costly hardware devices to run. All you need is a reliable Internet connection and a laptop (or any other preferred device).

What makes VoIP services ideal for small businesses?

This cloud-based solution comes with functionalities that several small businesses overlook. Its features are so robust that it enables startups and SMBs to overcome big communication hurdles with a centralized and affordable phone system.

Certain elements of cloud-based VoIP make it scalable, flexible, and efficient. Consider the following features:

  • Virtual extensions. Multiple extensions allow you to establish message extensions or route more phone calls to people. While virtual extensions do not have physical phones connected to them, they do take incoming calls (e.g., pre-recorded messages for callers in case the receiver is unavailable).
  • Call screening. No need to put up with the limited call screening and caller ID options of analog phones. VoIP technology allows users to control the numbers that can reach their phones, as well as when these people can call.
  • Call analytics. Gain insight from your calls to improve business communication and productivity. Since VoIP integrates with software and operates over a data network, it provides detailed reports regarding call costs, frequency, destinations, quality, and other factors.
  • Find me/follow me. Add a list of numbers that you can use to reach people when someone is calling. VoIP allows all of these numbers to ring simultaneously so you can contact the user, regardless of the device they're using and their location.

Since the introduction of VoIP phones, many businesses have switched from traditional analog telephones to this advanced and better form of communication. In 2015, more than one-third of businesses used cloud-based VoIP phone systems. The numbers continued to grow as more business owners realized the power of Internet-based communication.

VoIP uses advanced codecs to improve the quality of business communication, which makes it a better alternative to landline networks.

So why should your business invest in this communication innovation?

Management Made Easy

For commercial operations, VOIP for small business is largely about the management aspect. Time is money, and keeping all of your telephone services and data stored on one location, via the cloud, is hugely beneficial.

Using VOIP systems developed by one expert team ensures that the components work together perfectly and ensures that all systems remain functional at all times. You won’t be able to tell that it isn’t a traditional phone, even when collaborations occur across the country. Furthermore, reporting and analytical tools are automated for an even simpler solution.

Have it your way

VOIP allows you to launch a network of capabilities that will grow with your business. There are no minimum contracts. You can adjust packages accordingly as you expand your team – or even test the waters before committing to a long-term solution.

Browser-based telephone management systems allow all users to modify layouts and key features according to their personal preferences, as long as they satisfy the company’s set guidelines. This flexibility further supports the concept of building a fully tailored telecom system, which is yet another reason why VOIP holds its own against traditional telephone items.

VoIP Management Made Easy with Lingo

Affordable Software and Hardware

If you’re hesitant about using VoIP because you’re worried about the cost of the equipment, don’t worry. Most of the VoIP functions require minor to no installation and can run using existing software and hardware. In terms of hardware, businesses that switch to VoIP through a computer use working sound cards, microphones, headsets, and speakers.

VoIP phones are a cost-effective communication solution that can drastically improve communication between you and your employee.

More Calls at the Same Time

Traditional analog phones allow you to talk to only one person at a time. VoIP phones, on the other hand, support multiple calls at the same time. These calls include group calls and conference calls, which are essential to businesses that are trying to communicate with more clients and partners. Multiple calls also make it easier for employees, management, and business partners to collaborate.

The VoIP system helps your clients connect with customer support faster. It allows the customer support team to handle and resolve concerns as soon as possible, improving your business relationship with them.

More Features Compared to Traditional Systems

Small businesses can enjoy more features with the VoIP system, which includes the following:

  • Call forwarding
  • Call waiting
  • Call blocking
  • Voicemail
  • Fax

There is more to VoIP service for small businesses than just making and receiving calls. Modern systems incorporate other communication services like teleconferencing, instant messaging, video conferencing, and presence information to streamline communication.

This advanced phone system’s multiple features enable you to keep in touch with your employees to communicate whenever and wherever. They don’t have to be at the office to report. They can communicate with you while they are at home or abroad.


VoIP systems still allow you to use your conventional phone with a VoIP telephone adapter. Use the converter to convert traditional phone signals into digital data.

When you use VoIP, you acquire your own VoIP number. No matter where you are traveling to, as long as you have Internet connectivity and a laptop or a phone, you can receive calls to your number.

Security Is Not A Problem

Compared to standard analog service, small business VoIP phone service offers better security. It protects your data and calls with standardized encryption protocols — something regular telephone connections lack.

Save More Money

VoIP is more cost-effective than analog phones. It cuts down costs for international and domestic calls, which means clients and partners can call you at a local rate instead of the more expensive international rates. Also, you don’t have to maintain separate networks for voice and data calling.

Does Your Business Need VoIP

Does your business really need VOIP?

As the list of features above highlights, the introduction of a VOIP phone system for small business can do great things for SMBs. With greater security and cost savings, VOIP is a great, customizable solution for your organization.

One of the biggest problems surrounding your existing facilities and alternative telecom upgrades is that they do not feel personalized to your specific business needs. With small business VOIP services, software and hardware installations are tailored to the demands of your ventures. You can choose the features (call analytics, virtual extensions, etc.) that are right for you and your employees.

VOIP phones for small business can grow alongside your business. So, is VOIP technology right for you? Ask yourself the following questions for guidance:

  • Does the company make a lot of international calls?
  • Do some (or all) staff members work at home or in the field?
  • Are the sales and customer service departments comprised of several people?
  • Does the business use Live Chat and similar tools?
  • Could the business requirements change over the coming months and years?

If the answer to any of those questions is yes, or you simply wish to provide employees and clients with the latest communication technology, your company needs to invest in the best VOIP solutions for business.

Given the continued growth of adopting VOIP for business – along with the consumer and employee expectations that come with it – now is the time to make the switch. Otherwise, the business runs the risk of being left behind.

Why Choose Lingo for your Business VOIP System?

Confirming that VOIP phone solutions for business are needed is one thing, but finding the best business VOIP service providers, for small businesses especially, is another challenge altogether. Lingo is unquestionably one of the top teams in the industry because we adopt a comprehensive approach to supporting companies like yours.

We understand VOIP telecoms

As an industry leader that has supported over 120,000 clients over the years, we’ve seen virtually every situation imaginable. Our expertise includes but is not limited to:

  • Call recording
  • Call quality
  • Customer service
  • Mobile devices
  • Auto-attendant
  • Software agreements
  • Hardware installations
  • Business VOIP systems
  • Infrastructure management

From idea to installation and beyond, we work with the best hardware and software to ensure that you always get reliable and professional service. You will also receive a full demonstration and training so that your team can unlock the full potential of their new communication system.

We understand you

We are a team of caring professionals that understand the fears and obstacles that you face in your business. To put those fears to bed, we offer a free consultation to cover every angle of our service and build a winning strategy that is personalized to you so you can be confident in your decision.

Your consultation will include:

  • An audit of your current systems and an itemized action plan of what needs to improve
  • A goal-setting process that lays out the objectives of any proposed upgrade
  • A budget analysis to work out the best options for your business
  • Discussions about all possible VOIP phones for small business and which options will work best for you.
  • A timeline of when and how the project can be completed

The thorough pre-project approach is supported by transparency every step of the way. If you do decide to choose Lingo, our 24/7 friendly customer care will support you long after the installations.

VOIP can transform your business for the better, but only when you pick the right provider. Lingo is the ideal facilitator of VOIP phone solutions for business. Don’t take our word for it, though, read what some of our clients have to say.