Smarter Communications Begin with Cloud PBX Systems for Small Businesses
A price you can afford.
LingoConnect is a phone service for your business that’s hosted in the cloud, therefore there is no need for costly startup fees or complex equipment. Our service includes a wide array of features including unlimited local and long-distance calling.
It’s quick to set up, convenient, and easy to use.
Now is the perfect time to move your business to LingoConnect.
Un-chair Your Office
In today's mobile world, it's becoming more common for businesses to function virtually, having employees work from home offices or offices in different parts of the country rather than all in one local office. LingoConnect Hosted PBX offers a reliable service that keeps your employees connected to each other and your customers 24/7.
LingoConnect Hosted PBX
Plus over 50 Features
- One Number for All Your Calls
- Call Blocking
- Call Forwarding
- Do Not Disturb
- Selective Call Rejection
- 3-way Calling
- Music on Hold
- Hosted Call Recording
- Call Center
Hosted Private Branch Exchange (PBX) is a phone system users can access over an IP network. This hosted service provides all the features that come with traditional PBX systems, but it eliminates the need for creating and managing your own in-house PBX system.
Your hosted PBX providers will build and host the system for you.
How Does That Work?
Service providers connect the hosted PBX to client telephone systems through the Internet or IP-based networks. The information from the IP network bounces to the Cloud, where it goes straight to your provider’s data center. The data center acts as a server that connects you to our platform.
Upon receiving a call, the hosted phone system routes that call to the corresponding client. In the same manner, the client connects to the service provider’s PBX system using IP-based phones to make or complete a call.
One Less Thing to Worry About
PBX systems for businesses are off-site solutions, which means your business doesn’t have to invest in expensive software, hardware, and training. Our team will set it up and deploy it for you. In some cases, we can grant users access in less than a day.
Another bonus is that maintenance is not a problem, thanks to a PBX system’s cloud-based nature.
There is no need to make a large upfront investment by purchasing a whole new office telephone system. LingoConnect provides the phones you need and eliminates the need for costly analog phones and paying for each line.
With a virtual office system, your employees can connect to your LingoConnect Hosted PBX service from anywhere including their homes, other offices, and any mobile device with the LingoConnect Hosted PBX Mobile App.
With LingoConnect, you can get a toll-free number or a local number in the city you choose, allowing you to create a strong virtual presence.
Traditional phone systems are limited by how many users they can handle as well as how many lines you have purchased from your local telephone provider. Virtual systems can expand and grow with your business as you need them to. Adding more lines is easy with LingoConnect.
The LingoConnect phones and service have easy-to-use web interfaces, meaning that anyone can manage, monitor and make changes to the service at any time, without needing any specialized skills or experience.
Your business will gain instant credibility by presenting your customers with a professional sounding telephone solution. Traditional telephone systems are generally too expensive for small businesses, but not anymore!
All we have to do is plug in phones and you’re ready for business, as opposed to traditional phone systems that are very time-consuming.
You can make changes by accessing our portal from wherever, whenever.
With our service, you’ll get a company phone number, unlimited local and long-distance calling, and cool features such as voicemail-to-email, auto attendant, remote office, and more.
Hosted PBX solutions for small businesses are modern solutions to today’s communication requirements. All you need is a laptop and a reliable Internet connection to make a call. Apart from the simplicity of this communication solution, it offers benefits such as:
- Flexibility. Small business PBX phone systems provide access to the latest communication features without any hardware updates. No matter what your current communication model is, hosted PBX systems are a big help since they enable you to manage calls anytime, anywhere.
- Reach all of your employees. Employees in remote locations can do their work by logging into an app, setting their phone number to remote mode, and having their calls forwarded to their devices.
- Easily scaled services. Traditional phone systems require a lot of equipment, manpower, and careful moving. Cloud-based phone systems are a lightweight solution to your communication needs.
- Rich features. Cloud-based PBX systems offer a variety of features such as advanced email, voicemail, automatic attendants, and other communication options. Cloud phones can also connect to different on-site Internet circuits — a big help when you need a system backup.
- Expanded Uniformity. Businesses using PBX systems can deploy a unified phone system to ensure all users experience the same call quality and communication features.
Lingo's extensive collection of business media phones deliver crystal clear communications for enhanced collaboration and personal productivity. Designed for small and medium-sized businesses, our high-quality, affordable phones improve internal and external business communications.
Use a headset with your ImpactConnect Hosted PBX Polycom phone for hands-free phone calls, increased productivity, and multi-tasking capabilities.
A wide range of headsets are compatible with the LingoConnect Hosted PBX Polycom phones to accommodate your personal preferences.
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Don’t let the stress of buying phones keep you from switching to the cloud. Rental options are now available!
The Polycom Rental Program is now available with Lingo’s Hosted PBX for 3-year term. Enjoy the latest line up of high-quality phones from Polycom without the hassle of ownership. You will be covered under a 7-year replacement warranty and ongoing technology refresh throughout the life of your agreement.
The LingoConnect Hosted PBX Mobile App is the comprehensive smartphone and tablet solution for LingoConnect. With integrated usability, performance, and technology, the LingoConnect Mobile App amplifies the LingoConnect service for increased interconnectivity!
- Call from your Office Number
- Personalized User Experience
- Accessibility to Answering Rules
- Call Recording
Easily make and receive phone calls from your desktop!
Get improved productivity, enhanced device and call management and increased flexibility with the Softphone solution for your PC or Mac. with a softphone that enables VoIP telephone calls from computing devices.
Recommended to be used with LingoConnect Hosted PBX, the Softphone solution enables simple inbound and outbound calling and three-way conferencing capabilities from your computer’s desktop.
- Make and receive calls
- Participate in three-way conferencing
CounterPath's Bria 5 is a third-party Softphone solution which is recommended for LingoConnect Hosted PBX, but it is not supported by Lingo.
CLOUD CALL CENTER
Want to increase customer engagement and elevate the customer experience without the cost and complexity of a full-featured contact center platform? Lingo's Cloud Call Center was designed just for you. It’s easy to set up and use through an intuitive web interface, includes the key features required by most SMBs, and integrates seamlessly with Lingo’s Cloud Phone System. It provides a feature set that lets your business handle calls and callers easily, efficiently and professionally.
Lingo’s Call Center’s automatic call distribution (ACD) engine with skills-based routing sends your customers’ calls to the appropriate agent based on their knowledge and experience level, and agents can be in multiple queues at the same time.
- Auto Attendant/IVR With Multiple Entry Points
- Skills-Based Routing
- Queue-Based Routing
- Multiple Queue Assignment
- Queue Callback
- Location in Queue Announcement
- Music on Hold
- Auto Answer
Call center supervisors can ensure the highest productivity and quality customer service when they manage the activities of their agents, monitor call flow, and analyze reports within the Lingo Call Center platform. Listen in on agent calls or join calls when necessary through our intuitive web-based portal.
- Real-Time Management
- Dashboard and Reports
- Listen and Barge-In
- Contact History Details
- Configurable Call Monitoring
- Queue-Based Call Recording*
*Call Center Premium required for user-level call recording
Gain valuable insight into your call center performance with a wide range of user-defined detailed reporting available in the Call Center Supervisor portal view.
- Customizable Dashboard
- Queue Statistics
- Agent Statistics
- Agent Availability Reporting
- DNIS Statistics
- Threshold Alerts
Lingo Call Center is seamlessly integrated with the LingoConnect Hosted PBX and features are accessible through the Online User Portal, allowing them to be accessed anywhere from any device. And inbound and outbound calls can be recorded continually or on-demand with our call recording option.