Impact Enhances Carrier CPaaS Service Offerings
Impact and RouteTrust Join Forces to Develop Customer Facing Toll-Free API ATLANTA, GA – February 22, 2021 – Impact, the wholesale Carrier division of Lingo Communications, today announced the successful rollout of an automated API for toll-free services. Impact and RouteTrust worked together on the…
Lingo® Uses Its Own Cloud Contact Center Solution to Enhance Customer Care
Rapid Adoption of Cloud Contact Center Solution Enabled Lingo to Exceed Expectations ATLANTA, GA – February 8, 2021 – Lingo Communications (“Lingo”) a leading global Cloud/UC and managed service provider, today announced that it recently implemented its own Cloud Contact Center solution to manage its…
Lingo® Announces Record Partner Channel Sales in 2020 and Expansion of Distribution Agreements
Complete Cloud/UC, Managed Services and Legacy Solutions Attracts Partners ATLANTA, GA – January 25, 2021 – Lingo Communications (“Lingo”), a leading global Cloud/UC and Managed Service provider, today announced record sales results in its Partner Sales Channel in 2020 as well as the signing of…
Lingo® Implements Microsoft Dynamics GP to Support Unified Back-Office
Selection, Integration and Implementation Completed in Record Time ATLANTA, GA – January 11, 2021 – Lingo Communications (“Lingo”) a leading global Cloud/UC and managed services provider, today announced that it has completed the consolidation of their accounting and finance back-office systems into Microsoft Dynamics GP…
The Human Element: Why Phone Calls are Still Important to Your Business
Digitization gave businesses a wealth of benefits in terms of efficiency. Automation, for instance, speeds up many manual and administrative tasks. This gives the staff more time for other more important matters. Among the common examples of automated business processes is automated customer service. Chatbots,…
Reasons to Invest in a Cloud-Based Phone System (Infographic)
Why should your business invest in a cloud-based phone system? Well, we have laid out some pretty enticing reasons below. Click here to learn more about Lingo business phone solutions! How a Cloud-Based Phone System Works A cloud-based phone service uses the internet to transfer…
Lingo® Announces New Capitalization Led by B. Riley and Appoints New Leadership
Closes acquisition of LingoKY and Tempo Telecom; Names Vincent M. Oddo as President and CEO and Bill Morris as CFO; Debt refinancing sponsored by B. Riley ATLANTA, GA – December 17, 2020 – Lingo Management, LLC (“Lingo” or the “Company”), a leading global Cloud/UC and…
Call Center Efficiency: 5 Metrics You Need to Measure for Success
Your customer-facing employees are crucial to your business success, which is why call center performance should be routinely evaluated and improved. Being in the frontlines, your call center staff has a significant impact on your overall customer satisfaction. According to the Microsoft 2018 State of…
Do You Still Need a Traditional Phone Line for Your Business?
If there’s one thing businesses can agree on, it’s that a communication platform is critical to their success. Whether you need to connect with clients and partners or communicate internally with the team, phone systems are a vital tool for operations. Table of Contents: Traditional…
Is There a Difference Between Cloud-Based Phone Systems and Business VoIP?
Many modern-day businesses have been switching from traditional landline phone systems to newer cloud-based phone services, which utilize an internet connection to make phone calls and store information. Cloud-based phone services have become very popular as of late, but there is another term you may…