What is a Softphone? A Look at the Tech That Has Changed How Modern Offices Run
Okay, so you there are only so many choices when it comes to communication methods for your business. From traditional desk phones to more modern solutions, such as chatbots and IP phones, you don’t need to be out of touch with your customers and clients for long.
Now, if you want to bring your business into the 21st century, it is important to consider those technologies that could benefit and future proof your business. For the context of this article, you might want to consider updating your systems to include softphones, a popular cloud-based technology that is changing how modern offices are run today.
What is a Softphone?
Softphones are software-based phones that can enhance your existing VoIP capabilities. By installing a software program on a computer or another internet-connected device, you can mimic your traditional desk phone on your screen whenever and wherever you want.
You will have a dial pad and the usual call handling features that you would normally expect from a traditional phone, but because you are using a VoIP solution, you can also use your softphone to make conference and other video calls, configure your voicemail to your email account, benefit from SMS capabilities, and enjoy many other features, such as:
- 3-way calling
- Multiple Call Appearance Lines
- Voicemail Transfers
- Caller ID
- Call Waiting
- Caller Information
- Call Log
- One-click Calling
There are a few basic requirements for setting up a softphone.
- You will need a desktop computer or another internet-connected device, such as a tablet, laptop, or smartphone. You will also need a VoIP headset or access to a microphone and speaker combination on your device.
- You need the relevant softphone software from your VoIP provider. The downloadable program only takes a matter of minutes to set up, and after doing so, you are good to go.
The Advantages of Choosing a Softphone
1. Take your phone wherever you go
Your desk phone is no good to you if you are working from home or out of town. With a softphone installed onto your device, you can answer incoming calls and make outgoing calls, no matter where you are, so long as you have an internet connection.
2. Financial savings
Why burden yourself with the expenses associated with a desk phone? When you sign up through your VoIP provider, you only pay a low-cost monthly fee. You can then make calls, conduct 3-way party conferences, and send messages, with little to no extra cost. You won’t be burdened with the cost of hardwiring your office either, as you won’t need a dedicated phone line running through your premises.
3. Host video calls
Why travel to a meeting and waste valuable time and money? With a softphone, you can participate in multi-line conferencing without having to leave your office. And because you can make a call from the app, you won’t need a high-end video phone to do it! If you need to hold a department meeting, share ideas with multiple remote team members, or make any other type of collaborative video call, this is a convenient and reliable way to do so.
5. Benefit from unified communications
By using the same platform across all of your employees’ devices, you can make it easier for them to communicate with one another. It will also simplify the way they connect with clients too.
You can schedule conference calls on the go, send instant messages to one another, converge voicemails with emails, and have access to many other communication options that just aren’t possible when using traditional phones.
You can also pull up contact data from outside sources, such as Outlook Contact or Google Contact, so there is no need to manually enter phone numbers when setting up your softphone. Contacts lists can then be added to and edited accordingly from the app interface, with numbers that are available at the simple click of a button.
6. A softphone is futureproof
As with any piece of software, your softphone app can be easily upgraded. This means you can have access to the latest and greatest features and functionalities when updates are rolled out, and you won’t have to spend a dime on costly equipment to benefit from these new upgrades. This is just another way to save money within your business.
If you are interested in discussing your business communication needs further, get in touch with our experts at Lingo. We can talk in more detail about how softphones can benefit your business, and will figure out which solutions will work for your employees and your business.
Call 888-204-4641 today to speak with one of our team members or click below to learn more about our softphone services