It's safety first with Lingo!
Lingo has two types of 911 dialing that will route your call from our network to the Public Safety Answering Point (PSAP) in your area: Enhanced 911 (E911) and Emergency Calling Service (ECS). As a Lingo customer, you're automatically enrolled in Lingo's 911 service - the type of 911 service you can access will be dependent on the physical location where you use the service or your "911 Service Address". Read below to learn more about these services and the important differences between them and traditional 911 or E911 services from non-VoIP phones.
What is Lingo E911?
Lingo Enhanced 911 service routes your 911 call and delivers location specific information (address and call-back number) to Public Safety Answering Points (PSAPs) whenever someone makes an emergency 911 call. This allows emergency response units to be dispatched to the 911 Service Address you provide in your Lingo account file even if the caller is unable to speak or if the call is suddenly disconnected.
What is Lingo ECS?
Lingo Emergency Calling Service is an alternative 911 dialing service offered in locations where E911 Service in not yet available. ECS Service routes your 911 call to the PSAP's general access line, which is different from the 911 Emergency Response Center. You will need to state the nature of your emergency promptly and clearly, including your location and telephone number, as PSAP personnel will not have this information at hand. PSAP personnel are responsible for taking the necessary steps to provide you with the appropriate assistance, such as dispatching police, and ambulance and/or a fire truck.
Click here to see which type of 911 service is available for your address.
There are important and significant differences between Lingo's 911 Services and traditional 911 or E911 service from wireline or non-VoIP phones.
Signup for 911 Service with Lingo Voice over IP service
Lingo automatically signs you up for one of the two types of 911 service Lingo offers when you initially order Lingo Voice over IP. There will be a screen that prompts you to complete the physical address where your service is going to be located - your "911 Service Address". If you need to change this address, you can edit your customer profile in the online account management section.
Length of time for 911 Service to be activated or changed
When you sign up for Lingo or make changes to your 911 Service Address, it takes up to three business days for the service to be activated or the change to take effect. This includes any changes from locations where one type of 911 Service is available to locations where only the other type of 911 Service is available (e.g., moving from a location where only ECS service is available to a location where E911 Service is available).
The Importance of Updating Your 911 Service Address
Whether you have Emergency Calling Service or E911 at your location, Lingo routes your Voice over IP call to the Public Safety Answering Point (PSAP), which provides emergency services in your area as described in the "What is Lingo ECS" and "What is Lingo E911" sections above. The appropriate PSAP is determined by the physical address you supply when you sign up for Lingo. Therefore, if we do not have the correct address where you are using the service, your call cannot be routed to the corresponding PSAP for your area and could delay the required emergency services. The PSAP or Public Safety Answering Point is the agency that takes emergency calls and routes them to the appropriate emergency service.
Differences between Emergency Calling Service on the Lingo Voice over IP service and E911 services (from a traditional phone or Lingo's E911 service)
If the 911 Service Address you provide Lingo has Emergency Calling Service, there are additional differences between it and E911 services on a traditional phone or even Lingo's E911 service. The Lingo Voice over IP call will be routed to the PSAP's general access line, which is different from the 911 Emergency Response Center. You will need to state the nature of your emergency promptly and clearly,
including your location and telephone number, as PSAP personnel will not have this information at hand. PSAP personnel can help you effectively and will take necessary steps to provide you with the appropriate assistance, such as dispatching police, an ambulance and/or a fire truck.
Giving Lingo your physical address
Unlike landline phone service, Lingo Voice over IP phone service is portable. For example, you can have a California number and receive calls in New York. Notifying us of the physical address where you are using the Lingo service is the only way to locate the appropriate Public Safety Answering Point (PSAP) serving the area at your current physical location. It is important to keep your 911 Service Address current on your Lingo account. If you travel with the Lingo adaptor, you should change your 911 Service Address to ensure your call is routed to the appropriate PSAP, keeping in mind the length of time it takes to change 911 services to a new address as described above. If you move to a location that is different than the 911 Service Address you have registered with Lingo, and have not changed your address within this time period, and dial 911 it is very important to inform the operator of your exact location.
Dialing Emergency Services using Lingo Voice over IP service
Simply dial 911 in the case of an emergency and your call will be connected to the PSAP, Emergency Response Center or other emergency services center.
Unavailability of Lingo's E911/Emergency Calling Service
Lingo 911 service will be unavailable if there is a power outage, broadband service outage, delays due to updating your 911 Service Address or other reasons.
911 Service availability with an international phone number
If your international phone number is not the primary Lingo number, Lingo's 911 Service will work as described above. If your international phone number is the primary Lingo number, when you dial 911 the call will be routed to a general emergency services center instead of a local PSAP. As always, it is important to be prepared to provide your physical address and a U.S. phone number where the operator can reach you.
Testing 911 Dialing
The Lingo team has already done significant testing to ensure that its 911 Services operate correctly with Lingo's Voice over IP service. If you do choose to test 911 dialing, please do so only one time. When you call, be sure to inform the PSAP operator it is not an emergency and that you are testing your alternative emergency service to make sure it's working properly.
For more details refer to the Lingo Terms and Conditions.