What is VoIP?
VoIP stands for "Voice over IP" or "Voice over Internet Protocol." It uses the Internet and data networks to send and receive calls and faxes. Because it uses your existing high-speed Internet connection, it offers great savings on long distance and international calls.
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What is Lingo?
Lingo is a local and long distance calling service provided by Primus Telecommunications Group, Inc. that uses the latest technology to combine voice and internet networks to provide quality, reliable and cost-effective inbound and outbound long distance calling solutions. Plus, Lingo offers many of the features you have today with your local service and more.
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Can I use my current phone with Lingo?
Yes. Lingo works with most phones — as long as they're connected to the Lingo phone adaptor or broadband gateway device we provide you with.
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Will Lingo save me money?
Yes. Individuals and corporations with moderate to large long distance or international call usage can enjoy significant savings, depending on call volume – 20%, 30%, or 50% or more.
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How does FREE In-Network Lingo calling work?
Each Lingo service plan covers unlimited calling between any Lingo subscribers, anywhere in the world. Whether you are connecting family and friends together in this calling circle or your business offices anywhere in the world, you can keep an open line of communication at one flat, easy to budget cost.
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Why would I never have to change my phone number again ?
The phone number that Lingo provides you with your Lingo Voice over IP service is yours as long as you are a Lingo customer. This number is portable, so if you move or travel and plug in your Lingo Voice over IP service, your phone number remains the same.
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What is a Universal Number?
A Universal phone number is either the primary or secondary phone number that rings to your Lingo phone line. Lingo allows customers to choose a number in their own area code, in another state and even outside the country! This means, depending on the number you choose, that your friends and family in the US or other countries can call you at local charges. Plus, Lingo offers up to two lines with programmable distinctive rings.
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How much does a Universal phone number it cost?
For US numbers, the primary number is free! A second US number is only $4.95 per month. Both primary and secondary Canadian numbers are $5.00 per month and other international numbers are $10.00 per month.
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How do Universal Numbers Work?
Your Lingo service routes all calls to either the primary or secondary number to the same Lingo phone line. This means you can use the same phone for both numbers. Plus, you can set up distinctive rings via your online account management tool that will let you know which number is ringing.
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How Can I Get a Universal Number?
When you sign up for Lingo, you choose a primary Universal Phone Number from your local area code, any where in the US or in 13 other international countries. You can add a second Universal Phone Number once you have an active Lingo account. Simply go to Lingo Online Account Management, select My Plan, and then Universal Number to order.
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How many universal numbers can I have?
Lingo allows up to two universal numbers per Lingo line.
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Can I have an international universal number as my primary phone number?
Yes. You can choose a number in Australia, Brazil, Canada, Guatemala, Hong Kong, Italy, Japan, Netherlands, Puerto Rico, South Korea, United States, and the United Kingdom as either your primary or secondary number.
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What number do my outgoing calls come from?
When you make a call from your Lingo line, your primary number is the number that calls come from. If you call someone with caller ID, the primary number is the number that will show.
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When I choose a universal phone number, will calls that I make to that regional calling area be local calls?
Provided that your primary universal phone number is local to the area you are calling, yes. If you are physically located in an area, but have an area code in another region your calls to your local area are not considered local. However, for most Lingo plans these minutes are included.
Example 1: You have the Lingo Unlimited plan and live in New York City, but your Universal Number has a San Diego (619) area code. Calls to the New York City (212) area code are not considered local, but you would not be charged any additional fees.
Example 2: You have the Lingo Unlimited plan with a primary Universal Number from Los Angeles and a second number from Tokyo. Your calls to Tokyo will be billed per minute as that country is not included in the Unlimited Plan. People from Tokyo who call your Los Angeles Lingo number will not pay international fees though. (And if you upgrade to Lingo Unlimited International you won't be charged for calls to Tokyo either!)
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What countries are available for Lingo Service?
Lingo offers Universal Phone Numbers from Australia, Brazil, Canada, Guatemala, Hong Kong, Italy, Japan, Netherlands, Puerto Rico, South Korea, United States, and the United Kingdom. You can call any number in the world using Lingo (per minute charges apply if the country is not included in your plan). You can also use your Lingo line in another country; simply take your Lingo phone adaptor with you and connect to any analog phone and high-speed Internet connection.
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I live in one of the countries where you offer international phone numbers. Can I sign up for Lingo?
At this time, Lingo service is only shipped within in the US. Many of our customers order the service for friends and family and ship overseas once they receive the start up kit. Be sure to review the Lingo terms and conditions to understand the customer's rights and responsibilities if they choose to do this.
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Will Lingo be expanding the choices of international phone numbers in the future?
Yes. Lingo is adding new countries all the time.
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Is it hard to install Lingo?
Not at all! Most users take advantage of our standard configuration and have their Lingo up and running in no time. If you're installing Lingo on an existing network or have special requirements, your installation may involve a few added steps, but it is still relatively easy.
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What equipment is required to use Lingo?
You'll simply need a modem capable of 256k high-speed Internet connections and a touch-tone phone. We'll provide you with a Lingo phone adaptor otherwise known as a broadband gateway, which will connect your phone to your modem. If you're using Lingo for a business or a home network, you may need to use a router to connect multiple devices to you modem.
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When calling other parties, do they also need Lingo or another VoIP service?
No. Lingo is a transparent technology, allowing you to use your phone just like you always have.
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How does the sound quality compare to my current phone?
You'll find the quality is as good, if not better! Because signals are transmitted and received digitally over the Internet, the quality may very well exceed what you're currently getting.
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Are calls made through Lingo secure?
Yes, all calls are sent securely through Lingo's VoIP network.
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Where is Lingo available?
Though we are currently only shipping within the U.S. for now, Lingo will soon be available everywhere! Lingo is offered through Primus Telecommunications Group, a telecom company with a worldwide network. That means you can subscribe or use your account anywhere in the world, as long as there's a high-speed Internet connection. However, it is your responsibility to follow the local laws and regulations for voice and VoIP in your service area.
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Can I use Lingo when I travel?
Yes. You can use Lingo anywhere there's a high-speed Internet connection. Just be sure to bring your Lingo phone adaptor or broadband gateway with you!
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How can I travel with my Lingo service?
Lingo easily travels with you. Simply pack your Lingo phone adaptor and connect it to any analog phone and high-speed internet connection to make and receive phone calls while you travel.
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Can I receive calls with Lingo?
Yes. Lingo is a transparent technology, which means it works just like your regular phone system.
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How do I receive phone calls with my Lingo service?
To reach you, the calling party will simply dial your phone number and if your service is plugged in, your phone rings, you pick it up and start talking.
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Is there an activation fee?
Yes. There is a minimal one-time activation fee of $29.95.
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What is the minimum subscription term period?
There is none. You can sign up for any period of time.
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Can I call other numbers that don't subscribe to Lingo and would these calls be free on your unlimited plan?
Yes. You can make calls to any number in the world with Lingo. If your Unlimited, Unlimited International, or Business plan doesn't cover the destination, you can select the international direct dial prepaid plan.
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Will I receive an invoice?
No. Lingo automatically invoices your credit card on file. For account and call detail information, you can to view this information online in the My Account section.
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How do I make calls?
Simply pick up the telephone connected to the Lingo service and call any number in the world by dialing Country Code+Area Code+Phone Number.
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Do I need a computer to use Lingo
No. The Lingo phone adaptor or broadband gateway that we provide you will connect directly to your modem.
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How do I sign up for Lingo?
You can sign up online at www.Lingo.com
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What payment methods are available ?
Credit cards are the only method of payment accepted. We accept Visa, Master Card, and American Express.
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Do I need a PIN and a password?
When you sign up, you will be asked for your preferred username and password. If this username is available, we will create your account with this username and password.
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How do I check my account balance?
Once you login into the Lingo My Account, click on the My Plan button. this will take you to the My Plan page where you will be able to see your account balance and call activities.
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Can I use my computer and talk on the phone at the same time?
Yes. Lingo works independently of your computer, so you can make and receive calls while surfing the web.
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Can I change my rate plan?
Yes. Once you are a customer, you can change your rate plan.
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Can I keep my current phone number if I sign up for Lingo?
Yes. If Lingo's network is covered in your area, we can port your existing phone number to our service. (Available in the U.S. only)
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What happens to Lingo if I move?
You can take your Lingo account with you anywhere and keep the same phone number. If you’d like a different area code at your new location, you're free to select from a variety of area codes throughout the country.
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Do I need a router?
If you're just using your broadband account for Lingo and the web, in most cases you won't need a router. If you're a business using a network or a home user with multiple devices that use your broadband account, you may need a router.
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If I sign up with Lingo, will I still have the same features as my current telephone service?
Although Lingo uses a different technology than your regular phone service, in most cases it offers the same features -- and even more. Features include Call Waiting, Voicemail, 3-Way Calling - Coming Soon!, and much more. For a complete list of features, click here.
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What connections will Lingo work with?
Lingo is compatible with high-speed Internet services such as DSL, DSL Lite, or Cable.
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Will my dial-up connection work with Lingo?
No. Lingo uses broadband or high-speed Internet connections only.
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Will my phone number be listed in the phone book?
No. Your phone number will not be listed in the phone book.
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How do people in the country of my international phone number dial me?
People in the country of your international phone number dial your international phone number the same way they would dial any other number in their country. There is no need to dial international dialing codes or country codes.
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How do people outside the country of my international phone number dial me?
People outside the country of your international phone number dial you the same way they would dial any international phone number, including dialing international dialing codes and country codes.
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How do I dial from my phone if I have an international phone number?
Dialing from your phone to US or international locations is the same as your current dialing pattern with Lingo. There are no special dialing instructions if you have an international phone number.
Local: 1 + area code +phone number
US/Canada long distance: 1 + area code +_phone number
International: 011 + country code + phone number
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Is Emergency Calling Service (911 dialing) available if I have an international phone number?
Yes. Dialing 911 will work if you have an international phone number. As always, it is important to be prepared to provide your physical address and a U.S. phone number where the operator can reach you when dialing 911. For more details refer to the Lingo Terms and Conditions.
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