“Personally Identifiable Information” consists of information that can be associated with a specific individual or entity, or permits the individual or entity to be contacted either physically or online. This information includes, for example, a customer’s name, address, 911 Service Address telephone number and e-mail address.
Lingo recognizes that any personal information is very important to you, and that you should have a right to control the use and dissemination of that information. Therefore, Lingo collects Personally Identifiable Information for a variety of purposes, all geared toward making your experience as a customer or prospective customer a positive one. Lingo may collect and use Personally Identifiable Information for any of the following purposes:
The information collected by Lingo will only be used internally at Lingo, subject to the limited circumstances listed below. Unless you give us your express consent, Lingo will not disclose your information to third parties who want to market products to you. When Lingo uses agents, contractors or other third parties to perform services on its behalf, and those third parties have access to your Personally Identifiable Information, Lingo will require that those third parties are subject to a confidentiality agreement so that your information is protected.
What are the Limited Circumstances under which Lingo Will Disclose Personally Identifiable Information to Third Parties? Lingo may be required to disclose your Personally Identifiable Information to comply with applicable law. For example, Lingo may be required to disclose certain information under a subpoena, a court order, or as required by a regulatory or administrative agency (e.g., in response to a customer complaint). Additionally Lingo may disclose this information if we, in good faith, believe that this information is necessary to identify, contact or bring legal action against individuals who may be a threat to public safety or interfering with Lingo network, services or our customers.
If Lingo is required to or decides to stop providing Lingo Service, or sell or transfer parts of its business to unaffiliated companies, Lingo will provide only that portion of your Personally Identifiable Information that will allow these companies to offer you the same or similar services or as to accomplish our business objectives. Be assured that these unaffiliated companies will be bound by confidentiality requirements and will be obligated to keep Lingo customer information confidential.
Lingo may also share your Personally Identifiable Information with selected third parties for the purposes of delivering special promotions, complimentary subscriptions, and gifts to you.
Lingo collects Personally Identifiable Information in various ways, such as over the phone, over the Internet (if you transact with us on-line), or when you complete an application form for one of the products or services that we offer or promote. Lingo collects personal information directly from you at the time when you apply for Lingo Services. Lingo may also collect personal information from third parties such as:
If you do not want Lingo to have your Personally Identifiable Information, please do not submit it Lingo. Be advised, however, that this may interfere with Lingo’s ability to effectively resolve any customer service related issues you may have.
For users of Lingo Services, or for those individuals that access Lingo’s website or web-based tools via the internet, Lingo may store information on your computer in the form of a “cookie” or similar file. Cookies allow Lingo to conduct additional market research into the users of our website and products, and will allow us to develop ways to improve our websites and services. If you do not want a “cookie” or similar file stored on your computer, Lingo recommends that you consult with your internet browser instructions or “help” command to erase, block or monitor the cookies attached to your hard drive.
Additionally, from time to time, Lingo collects information about visits to our website, session lengths, bit rates and the number of messages and bytes passed. This internet usage data is not resold, and is only used on a macro scale (i.e., aggregate basis) to evaluate the Lingo website. Lingo may also contract with third parties that use “web beacons” on the Lingo website. These web beacons are used to track the performance of our marketing efforts with respect to the Lingo services and no personally identifiable information is collected in the process. This non-Personally Identifiable Information may also be gathered and used for general advertising and/or market research, but shall be authorized by Lingo in advance.
Lingo will not read your outgoing or incoming e-mail, private chat or instant messages. Subject to applicable law, Lingo may store messages for a brief period of time and could be compelled to disclose those messages to comply with applicable law as described in the section titled “What are the Limited Circumstances Under Which Lingo Will Disclose Personally Identifiable Information to Third Parties?”
Yes. Lingo takes all reasonable steps to ensure that all information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment accessed only by authorized persons, and uses Secure Socket Layer (“SSL”) software to provide secure sessions for our visitors.
In the event that Lingo makes material changes to this policy, Lingo will notify you via email.
805 Wright Brothers Boulevard, Cedar Rapids, IA, 52404
You may also e-mail Lingo directly through the its website at http://www.lingo.com, then click on “Support”.
Toll Free Number: 1-888-546-4699
Fax Number: 1-800-301-1466
Lingo, Inc. (“Lingo”) is committed to honoring consumers’ preferences as to receiving telemarketing calls in their homes and has instituted the following policy to assure that consumers may exercise their right to choose whether to receive such calls from Lingo.
Lingo, Inc. (“Lingo”) is committed to honoring consumers’ preferences regarding the receipt of telemarketing calls in their homes and has instituted the following policy to assure that consumers may exercise their right to choose whether to receive such calls from Lingo.
Subpoena Compliance Contact Information
All subpoenas should be directed to Lingo, Inc.’s Subpoena Compliance Center at:
Subpoena Compliance Center
Phone: 319 341-3806
Fees for Subpoena Compliance
Lingo will invoice the person or entity submitting a subpoena for the administrative costs associated with subpoena compliance as per the rates outlined below. Payment must be made within 30 days from the date of invoice; and checks should be made out to the legal entity to which the subpoena was directed and mailed to the subpoena compliance center at the address listed above.
Please contact Lingo's Subpoena Compliance Officer at 319-341-3806.
Customer Notification Policy
It is Lingo’s policy to notify any customer whose account information is sought via a valid subpoena or court order unless an emergency situation exists or non-disclosure is required by law. If customer notification is permitted, Lingo will not release any customer information to the requesting party until approximately 10 business days following the date which the customer has been notified in order to allow the customer adequate opportunity to seek a quash order from the courts.
Acceptance of service by facsimile or email is strictly conditioned upon payment of charges. Primus reserves the right to require payment in advance and to seek enforcement of charges