Keep Your Phone Number / Number Porting FAQ


What is Local Number Portability (LNP)?
Local Number Portability is the ability for a customer to change their local service provider without having to change his or her phone number. This means that you can switch to Lingo phone service from your current phone service provider and keep your current phone number. Lingo offers Local Number Portability as an added benefit to our customers. While we do our best to complete portability requests, we cannot guarantee that all numbers will be able to be transferred to Lingo. You are responsible for subscription or usage charges for both your Lingo service and existing local phone service during the transfer, even if it takes longer than the estimated 5-10 business days.

toptop


What is a LNP Letter of Authorization (LOA)?
A letter of authorization is official documentation that you authorize the transfer of your existing phone number from your current phone service provider to Lingo. This document is the official record that your current provider requires to allow the number to be transferred. You can complete the Letter of Authorization electronically by logging into your Lingo account at Lingo.com, click Support in the left menu and then the Transfer Phone Number link.

toptop

I want to sign up for Lingo and would like to transfer my existing phone number to Lingo, what do I need to do?
When you order Lingo service, we will provide you with a new phone number. Once your account has been created, you can port your existing phone number by completing a Letter of Authorization. You can check the status of your number transfer by logging in to your account at Lingo.com.

Important:

toptop

I am an existing customer and would like to transfer my existing phone number to my Lingo digital phone service account, what steps do I need to take to make this happen?

  1. Login to your account, click Support and then click on Transfer Phone Number link.
  2. Follow the on screen instructions to complete the LOA (Letter of Authorization) or download a copy of the LOA here.
  3. Lingo will send you a confirmation email within 48 hours to confirm receipt of your LOA and start the process to transfer your phone number. You can check the status of your number transfer at any time by logging in to your account and Lingo.com, clicking Support in the left side navigation and then Transfer Phone Number.

Important:

toptop

What happens once I submit the LOA to Lingo?
Once Lingo receives your LOA, we will send you a confirmation email and contact your current phone service provider to initiate the transfer of your phone number. The process usually takes about 5 business days to complete.

toptop

How do I find out the status of my transfer request?
You can check the status of your number transfer at any time by logging in to your account at Lingo.com, clicking Support and then Transfer Phone Number.

toptop

What if I change my mind and don’t want to transfer my number to Lingo?
If you decide to cancel your request to transfer your phone number to Lingo, login to your account at Lingo.com, click Support in the left side navigation and then Transfer Phone Number. If your phone number is already scheduled to be transferred within 48-72 hours we may not be able to stop the transfer.

toptop

How long does the transfer of my phone number take?
The transfer process takes an average of 5 to 10 business days from the time we receive your completed documents. If any information is incomplete, the process will be delayed. You are responsible for subscription or usage charges for both your Lingo service and existing local phone service during the transfer, even if it takes longer than the estimated timeframe.

toptop

Should I contact my current carrier to disconnect my service?
No. You should NOT disconnect your service. Doing so may cause you to lose ownership of the number before it has been moved to Lingo. Once your phone number has been transitioned to Lingo, your service will automatically disconnect with your current provider if that was the only phone number on your account. Contacting your current service provider may actually cause delays in the process. You are responsible for subscription or usage charges for your existing phone service during the transition period to your account with Lingo.

toptop

What if I move before my number is transferred?
If you are planning to move before your phone number is ported to Lingo, you still should not disconnect your current local service. You should contact your current service provider and explain that a transfer is in process. Tell them that you would like to keep your account and phone number active even though it will not be tied to a service address for a short period of time. In this situation, we recommend forwarding all calls from this number to your temporary Lingo number to ensure you don’t miss any important calls.

toptop

Why do you give me a temporary phone number?
We provide all customers with a new phone number so that you can begin to use Lingo service immediately.

toptop

I received notice that I can't transfer my number. Why?
Sometimes phone numbers can not be transferred to Lingo. The most common reasons are:

toptop

Can I transfer a cell phone number?
Yes. You can transfer a cell phone number by contacting Customer Care and provide the following information:

toptop

I have an international phone number, can I transfer it to Lingo?
No. At this time, Lingo can only transfer US phone numbers.

toptop

Can I transfer a DSL number to Lingo?
Most DSL providers require that you have a phone number for them to bill your services. In order to transfer a phone number associated with a DSL account, you need have the DSL removed from that line and assigned to another number (you would need two phone numbers on one account for a short period to ensure that you do not lose DSL service). Lingo can then transfer your number once this change is complete. Another option is to replace your DSL line with cable internet access. If you select this option, be sure that you don't cancel your phone service until your number is moved to Lingo. Finally, some DSL providers are beginning to offer “naked” DSL, which would allow you to move your phone number. Check with your DSL service to determine if this is an option.

toptop

Can fax numbers be transferred to Lingo?
Yes a fax number can be transferred to either a Lingo U.S. or World calling plan. The process is the same as described in the previous questions.

toptop

How do I transfer multiple phone numbers to Lingo?
You can transfer two phone numbers to Lingo's digital home phone service. If you are a new customer, you can request one to transfer during sign up. After your order is placed, contact Lingo Customer Care to request the transfer of the second number. If you are an existing customer, contact Lingo Customer Care to place the request. You will need to complete separate LOA forms for each number transferred.

toptop

How will I know if my local phone number has been ported?
You will receive an email from Lingo when the transfer of your number has been completed.

toptop

Why am I still receiving bills from my old provider after my number already transferred to Lingo?
Depending on your billing cycle with your old provider, your transfer might have taken place in the middle of the cycle. That is why you would receive a bill after your phone number already transferred. Another reason you may be billed after your number transferred is that your old provider may not have fully processed the transfer in their systems. This means that your number still remains active somewhere internally at your old service provider even though it is working with Lingo. You should contact your old provider and explain that the number has been transferred to Lingo. You can use the number transfer confirmation e-mail you received from Lingo as proof.

toptop

Why do I see activity on my Lingo account before my number is transferred?
You will see activity on your Lingo account before your number transfers if you have enabled call forwarding on your lines. If you have a number transfer in process, calls from other Lingo customers to the number you are transferring will appear as incoming calls.

toptop

Why am I paying for Lingo digital phone service if my number has not transferred yet?
You can begin to enjoy Lingo's service and great rates while we transfer your phone number. The temporary number given at sign up allows you to make and receive calls and access all the included calling features while you wait for your number to transfer.

toptop

What happens to my temporary number once my current phone number is transferred?
Lingo will notify you when your phone number has been transferred. At that time you will need to decide if you wish to keep the phone number assigned during the order process at a cost of $6.95 per month. If you choose not to keep the phone number originally assigned to you, you must cancel it to avoid charges. The easiest way to remove the phone number is to login to your account at Lingo.com, choose My Plan from the menu on the left side, then click Universal Number, and follow the onscreen instructions.

toptop

What is the cost if I keep my temporary Lingo Number?
US numbers $6.95 per month
All International numbers $15.00 per month

toptop

If I transfer a number to Lingo, what number is shown on Caller ID displays?
You have the option of keeping your temporary assigned number or cancelling that number. If you choose to keep the original number in addition to the number that you transferred to your Lingo, you can select which number will be the primary number on the account. The primary phone number is the only number that will appear if the person you are calling has a caller ID display. If you cancel the universal number assigned when you first received Lingo's phone service, then the number that you transfer to Lingo will automatically become the primary phone number.

toptop

How do I change which number is shown on Caller ID displays?
Your primary Lingo phone number is the number shown on Caller ID displays when you call someone. To change which Lingo number is primary: Login to your account by clicking Login from the upper right corner of the screen, choose My Plan from the menu on the left side and then click Universal Number. Click the radio button next to the phone number you want to designate as primary.

toptop

What if I want to transfer my Lingo number to another phone service provider?
You may transfer your Lingo phone number to another provider if you originally transferred it to Lingo. You need to request the transfer from your new service provider. Lingo will NOT automatically cancel your phone service. You must contact Lingo’s Account Management Team to cancel your account when the transfer is complete.The Account Management Team is available at 1-800-505-5043. Hours of operation: Monday - Friday between 9 a.m. - 9 p.m. EST, and Saturday & Sunday between 9 a.m. - 5 p.m. EST.

toptop