General FAQ


What is Lingo?
Lingo is a digital home phone service that allows you to make domestic U.S. and international calls. It uses high-speed Internet access combined with voice technology to provide quality, reliable and cost-effective calling solutions. The technology is also known as Voice over IP. Plus, Lingo includes over 25 advanced and basic calling features most people have to pay extra to receive with their current local service provider.

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What is VoIP?
VoIP stands for "Voice over IP" or "Voice over Internet Protocol." It is a new way of making and receiving phone calls through your high speed Internet connection. VoIP offers consumers the benefit of calling – locally and long distance – for less money, with high quality and reliable connections and more features than many traditional phone service offerings. VoIP phone service is commonly referred to as digital phone service.

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How long will it take to receive my Lingo telephone adaptor?
Most customers will receive their Lingo start-up kit in 3-5 days. For some customers on the west coast it may take up to 7 days to receive the shipment.

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How do I track the status of my Lingo adaptor?
You will receive a confirmation e-mail when your adaptor is shipped. To track the order Login to your account at Lingo.com. Click on Orders, Order Details and use the tracking information displayed.

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What do I need to get service with Lingo?
In order to use Lingo's Voice over IP service, you will need the following:

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What connections will Lingo work with?
Lingo is compatible with high-speed Internet services such as DSL or Cable. Satellite Internet connections are not recommended for Lingo's Service as there may be some speed issues that are inherent to satellite connections or line of sight issues that could affect audio quality when making calls with Lingo. Lingo's Service requires 90 kbps of consistent upload/download speed to make and receive phone calls.

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Will my dial-up connection work with Lingo?
No. Lingo requires high-speed Internet connections only.

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Can I use my current phone with Lingo?
Yes. Lingo works with any touchtone phones designed for residential use, as long as they're connected to the Lingo phone adaptor we provide you.

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Do I need a computer to use Lingo?
No. The Lingo phone adaptor that we provide you will connect directly to your Internet modem. Note: In some cases a computer may be required for the initial setup of Lingo's service.

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Can I use my computer and talk on the phone at the same time?
Yes. Lingo works independently of your computer, so you can make and receive calls while surfing the web.

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Are there Internet services and devices not compatible with Lingo?
Lingo is presently not fully compatible with AOL cable internet service. Some services and devices also not compatible with Lingo include home security systems, TTY, medical monitoring equipment, certain versions of TIVo, satellite television systems, PBX, Centrex, other private telephone networks, or computer modems.

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How does the sound quality compare to my current phone?
You'll find the quality is at least as good as a cell phone, usually better! Because signals are transmitted and received digitally over the Internet, the quality of Voice over IP may very well exceed what you're currently getting. The quality of Lingo service is highly dependant on the data speed quality and reliability of your high-speed Internet connection. For any quality and connectivity issues related to your high-speed Internet connection, please contact your Internet Service Provider for resolution.

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Is Lingo service available in my area?
Lingo service is available anywhere in the US, regardless of where you live and your current telephone number. Lingo customers are not limited by area code as to the availability; however, if you need to know if an area code in your local region is available, select your state for available area codes.

Available Area Codes




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Do I have to get a phone number in my area code?
No. You may get a phone number in any city in any country currently made available to you on our website.

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Is Internet service included?
No, Lingo calling plans do not provide Internet access. Lingo is compatible with most High-Speed Internet Service Providers.

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Will Lingo save me money?
Yes. Individuals and corporations with moderate to large long distance or international call usage can enjoy significant savings, depending on call volume – up to 50% off traditional phone service.

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Can I keep my current phone number if I sign up for Lingo?
In most cases, if Lingo's network is in your area, we can move your existing phone number to our service. (Available in the U.S. only). Click here to see additional FAQs about keeping your number.

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Do I have to move my current phone number to Lingo?
No. Moving your number to Lingo is optional.

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Do I have to cancel my local phone service to use Lingo?
No. Lingo uses your Internet connection to place calls and has no impact on your local phone service. Even if you use a phone line for your DSL Internet connection, Lingo works independently of your local phone service.

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Why would I never have to change my phone number again?
The phone number that Lingo provides you is yours as long as you are a Lingo customer. This number is portable, so if you move or travel, your phone number remains the same.

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When calling other parties, do they also need Lingo or another Voice Over IP service (VoIP)?
No. Lingo is a transparent technology, allowing you to use your phone just like you always have.

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Can I use Lingo when I travel?
Yes. You can use Lingo anywhere there's a high-speed Internet connection. Just be sure to bring your Lingo phone adaptor with you and you can make calls with Lingo. Note: Some office network environments may not be compatible with the Lingo adaptor. Note: e911 service will not work when you are traveling, so please take the appropriate safety precautions.

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How can I travel with my Lingo service?
Lingo easily travels with you. Simply pack your Lingo phone adaptor and power cord. Connect it to any analog phone and high-speed Internet connection to make and receive Lingo phone calls while you travel. Note: e911 service will not work when you are traveling, so please take the appropriate safety precautions.

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Can I receive calls with Lingo?
Yes. Lingo digital phone service works just like your traditional phone service except with more features and benefits included at no extra charge.

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How do I receive phone calls with my Lingo service?
To reach you, the calling party will simply dial your phone number and if your service is plugged in, your phone rings, you pick it up and start talking. If your adaptor is unplugged or out of service for any reason the caller will go to voicemail.

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What is the minimum subscription term period?
There is none. You can sign up for any period of time. If you choose to cancel your Lingo service after the 30 day money back guarantee period and before the end of 1 year, you will be charged a disconnect fee of $24.95 plus any applicable Rebate Recovery Fees..

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Can I call other numbers that don't subscribe to Lingo and would these calls be free on my plan?
Yes. You can make calls to any number in the world with Lingo. Most plans include unlimited domestic U.S. calls, however, if your plan doesn't cover the destination you decide to call, you will be charged per minute ($0.04 in US and Canada, visit our International rate calculator for other destinations).

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What happens to Lingo if I move?
You can take your Lingo account with you anywhere and keep the same phone number. If you’d like a different area code at your new location, you're free to select from a variety of area codes throughout the country.

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If I sign up with Lingo, will I still have the same features as my current telephone service?
Although Lingo uses a different technology than your current phone service (Voice over IP), in most cases it offers the same features -- and even more. Features include Call Waiting, Voicemail, 3-Way Calling and many more. For a complete list of features, click here.

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Will my phone number be listed in the phone book?
No. Your phone number will not be listed in the phone book or Directory Assistance.

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Can I place calls to 800 numbers through Lingo?
Absolutely. You may call any phone number anywhere in the world.

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Should I be receiving e-mail from Lingo?
The Lingo team will send you e-mails with your order status and other important account information. If you did not receive an e-mail when you signed up, it may have been treated as spam. Be sure to configure your spam filter to accept e-mail from the Lingo.com domain. Also, confirm your e-mail address is typed correctly in your account information (go to Lingo.com, Login to My Account and select Edit Profile).

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How do I contact Lingo if I have more questions?
If you have any questions regarding Lingo or would like to sign up, please contact Lingo Sales at:
US/Canada: 1-866-Lingo-03 (1-866-546-4603)
sales@lingo.com

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I'm already a Lingo customer, how do I contact customer service if I have a question?
If you have any questions regarding your order or need technical assistance, please contact Lingo Customer Care at:
US/Canada: 1-888-Lingo-99 (1-888-546-4699)
International: 1-917-779-9999
customercare@lingo.com
Please note that customer service provides support in English only.

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