Equipment & Connections FAQ


My PC only has a USB connection. Will the Phone Adaptor fit into my network?
In order to use Lingo, you will need to switch your Internet connection from USB to Ethernet. To do this, purchase a USB to Ethernet adaptor or install an Ethernet card in your computer.

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Can I use Lingo if I have a DSL USB modem?
No. Currently USB interfaces are not compatible with the Lingo device. You must have an Ethernet compatible modem.

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What is a Cable Modem?
A cable modem is a device designed to provide Internet access through existing cable television lines. If you have Internet access through your cable provider they will most likely provide this when you sign up.

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What connections will Lingo work with?
Lingo is compatible with Internet services such as DSL or Cable. Satellite Internet connections are not usually recommended for use due to inconsistent connection quality which can affect the audio quality of digital phone calls.

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What do I need to get service with Lingo?
In order to use Lingo service, you will need the following:

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Will Lingo service work with my Satellite Internet connection?
Lingo service generally works with Satellite Internet connections. There may be some speed issues that are inherent to satellite connections or line of sight issues that could affect audio quality when making calls with Lingo. Lingo requires 90 kbps of consistent upload/download speed to make and receive calls.

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Do I need a computer to use Lingo?
No. The Lingo phone adaptor that we provide you will connect directly to your Internet modem.

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Can I use my computer and talk on the phone at the same time?
Yes. Lingo works independently of your computer, so you can make and receive calls while surfing the web.

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Do I need a router?
A router is needed only if you are using multiple computers and/or networking devices with Lingo.

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I already have a network in my home. Will I be able to use Lingo with my existing networking equipment?
Yes, Lingo will integrate with most home networks very easily. See our installation guide for details.

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Will my integrated Cable/DSL modem and router work with Lingo?
Yes, as long as it is Ethernet or 802.3 compatible it will work with Lingo.

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Are you Mac compatible?
Yes, Lingo works with the Mac operating system.

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Can I use multiple phones with Lingo?
Yes, there are a number of ways to use multiple phones with Lingo.

  1. Multiple jack connector: For phones in the same room, we recommend the use of a standard telephone line splitter. Use the type that is on the end of a phone wire instead of the type designed to plug into a wall jack as the latter may interfere with the Lingo adaptor’s power cord. We do not recommend connecting more than two phones in this manner.
  2. Expandable cordless phone: For phones in multiple rooms, we recommend the use of a multi-handset cordless phone system. Connect the base unit of the phone system into the Phone 1 port on the Lingo adaptor.
  3. Wireless phone jack – Another multi-room option is a wireless phone jack system. These consist of a transmitter that you plug into the Lingo adaptor, and receivers that are placed throughout the home wherever there is a standard power outlet. Note that preliminary testing shows these devices may not be compatible with some Lingo features. For example, Caller ID information may not display on remote phones.
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Will Lingo work with my TiVo / DirecTV / Dish Network device?
In most cases the Lingo device can place calls for these devices. However, please note that we only support the use of the Lingo service for voice and fax calls and do not guarantee that these calls will complete at all times. Visit our DVR troubleshooting guide for more information about how to use these systems with Lingo digital phone service.

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Will Lingo work with my home security system?
We strongly recommend you consult your security provider before attempting to connect any security service (or other emergency response service) to Lingo. Please remember that we only support the use of the Lingo service for voice and fax calls.

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Can Lingo work with my existing home phone wires?
Plugging your Lingo box into a phone line with an existing connection to your local phone company may cause irreparable damage that is not covered by our warranty or terms and conditions. If you attempt to use your Lingo device in this manner, we strongly recommend you contact a qualified telephone technician or electrician to verify that there is no voltage on your home wiring.

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Can I use an IP phone or telephone adaptor that I purchased from another supplier?
No. At this time Lingo will only operate with the phone adaptor that we provide when you sign up.

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Is there a software version of Lingo I can use on my computer?
No. At this time, Lingo is not offering Voice over IP (VoIP) software.

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Can I use another company's software phone?
No. The Lingo service does not allow for the use of third-party Voice over IP software.

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Will my Lingo phone adaptor work when I travel?
Yes, you can use your Lingo service any place there is an Internet connection such as DSL or cable. People from your local calling area who need to reach you will be making local calls to your Lingo line even if you are out of town or outside the country. If you plan on using the service outside the U.S., we suggest checking with local Internet Service Providers (including hotels, internet cafes, etc) to see if there are any regulations on using Voice over IP service in that specific area. Due to certain restrictions of Internet Service Providers outside of the U.S. and Canada, we cannot guarantee the quality of the Lingo service. If you use Lingo in another country, even if you have a Lingo international phone number, you will pay our international rates to call within that country. See our international rate calculator for our current rates.

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Who manufactures the Lingo telephone adaptor?
The Lingo adaptor is a proprietary Primus product. Primus uses a private vendor for the development and manufacturing of the Lingo device. This allows us to provide functionality that matches the special requirements for Lingo service not offered by our competitors.

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Does Primus use different manufacturers for the Lingo telephone adaptor?
From time to time Primus may change the appearance of the Lingo adaptor or use a different manufacturer. These changes in no way affect our commitment to providing you with the highest quality service and latest features. All of our adaptors receive software updates remotely so you will always have the latest Lingo features and technology on any adaptor that we have used.

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Is my adaptor still supported?
Absolutely! Changes to the Lingo hardware do not impact any of our previous or current devices. We will continue to provide our newest features, technology and support for all customers, no matter what Lingo equipment you have.

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Can I exchange my Lingo telephone adaptor for a newer one?
No, you cannot exchange the Lingo telephone adaptor. Any changes to the appearance or manufacturer of the Lingo adaptor do not mean that your adaptor is in any way inferior. And, we use a remote software update system to ensure that all adaptors have the latest technology and features.

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How can I improve the quality of my Lingo calls?
At Lingo, we recognize the importance of providing the highest quality when it comes to your phone calls. That’s why we created the Connection Enhancer! With the Connection Enhancer you can adjust exactly how much of your Iinternet connection is available for your Lingo phone calls with just a click of a mouse. Most customers use Normal Call Connection Speed and have great quality phone calls. But if you’ve got extra bandwidth, you might as well use it to give your phone calls a little more muscle. It’s just another way Lingo is customized to meet your needs.

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How do I use the Lingo Connection Enhancer?
To change the Call Connection Speed used for your Lingo calls, login to your account at Lingo.com. Click Support from the left side navigation, then click Connection Enhancer.

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