911 Dialing FAQ


How do I signup for Emergency Calling Service / 911 Dialing with my Lingo digital phone service?
Lingo automatically signs you up for Emergency Calling Service at the time of signup. There will be a screen that prompts you to complete the physical address of where your service is going to be located. If you need to change this address, you can edit your customer profile in the online account management section.

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How long does it take for my Emergency Calling Service to be activated or changed?
Once you sign up or make changes to your Emergency Calling Service, it takes up to three business days for the change to take effect.

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What is the difference between the 911 services on a traditional phone verses Emergency Calling Service on the Lingo service?
The difference between Lingo Emergency Calling Service and traditional 911 service is that the Lingo call will be routed to the general access line of a Public Safety Answering Point (PSAP), which is different from the 911 Emergency Response Center. You will need to state the nature of your emergency promptly and clearly, including your location and telephone number, as PSAP personnel will not have this information at hand. PSAP personnel can help you effectively and will take necessary steps to provide you with the appropriate assistance, such as dispatching police, an ambulance and/or a fire truck.

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What is a PSAP?
The PSAP or Public Safety Answering Point is the agency that takes emergency calls and routes them to the appropriate emergency service.

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How does Lingo’s Emergency Calling Service work?
Lingo routes your call to the Public Service Answering Point (PSAP), which provides emergency services in your area. The appropriate PSAP is determined by the physical address you supply when you sign up for Lingo. Therefore, if we do not have the correct address, your call cannot be routed to the corresponding PSAP for your area and could delay the required emergency services.

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Why do I have to give you my physical address?
Unlike your traditional service, Lingo's digital phone service is portable. For example, you can have a California number and receive calls in New York. Notifying us of your physical address is the only way to locate the appropriate Public Safety Answering Point (PSAP) serving your area at your current and physical location. It is important to keep your physical address current on your Lingo account.

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How do I dial Emergency Calling Service using my Lingo digital phone service?
Simply dial 911 in the case of an emergency and your call will be connected to the Emergency Calling Service.

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Is it possible for Emergency Calling Service to be unavailable?
Yes. Emergency Calling Service will be unavailable if there is a power outage, Internet service outage, or for other reasons.

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What if I travel with Lingo?
If you travel with the Lingo adaptor for an extended period (such as to a vacation home), you should change your Emergency Calling Service address by logging in to your Lingo account. This will ensure your call is routed to the appropriate PSAP. If you have not changed your address and dial 911 it is very important to inform the operator of your exact location.

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Is Emergency Calling Service (911 dialing) available if I have an international phone number?
Yes. Dialing 911 will work if you have an international phone number. As always, it is important to be prepared to provide your physical address and a U.S. phone number where the operator can reach you when dialing 911. For more details refer to the Lingo Terms and Conditions.

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Do I need to test 911 Dialing?
No, the Lingo team has already done significant testing to ensure Emergency Calling Services operate correctly with Lingo's digital phone service. If you do choose to test 911 dialing, please do so only one time. When you call, be sure to inform the PSAP operator it is not an emergency and that you are testing your alternative emergency service to make sure it's working properly.

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