eCheck FAQ


What is eCheck?
eCheck is also referred to by several names – direct payment, automatic payment or direct debit. It is a method of electronically transferring your bill payments to the bank of the company, in this case Lingo, you have subscribed service to.

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What information do I need to provide when signing up for eCheck?
In order to use electronic checks as a payment option, you will need to supply the bank routing code (also know as the ABA code), the account number, and the name and the address associated with the principal account holder. Lingo will debit your bank account electronically.

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Is it safe to enter my checking account information online?
Yes, you can safely enter your information via our secure server, which encrypts all submitted information.

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Can I use any bank account, personal or business, in any country?
You can use any personal but not business bank account located at a branch in the U.S., including USVI and Puerto Rico. If your bank does not support electronic checking, then you will need to continue using credit card as a form of payment.

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What are the advantages of electronic checks instead of paper checks or credit/debit cards?

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How will I know when a payment is made or how much was paid?
Your bank account will be debited within 10 days after your invoice period. The transaction, including the amount, will appear on your bank statement.

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Who do I call if I have any problems with my payment?
You would contact Lingo customer service center, just as you now do with any payment issues or concerns.

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Can you take extra money from my account using electronic checks?
No. Lingo is allowed to deduct only the amount of the charge incurred by you for your Lingo service.

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Can you see how much money I have in my account?
No. The only account information available to Lingo during the electronic check transaction is the same information on your paper check, such as your name, address, account number, bank routing number, and the amount of the payment.

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Will I still be able to view or access my monthly Lingo invoice?
Yes. You will continue to have access to your monthly invoice by logging into your account.

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Do I need a computer or Internet access to use electronic checks?
Yes. You will need a computer and/or Internet access in order to sign up for eCheck.

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What if I do not have enough money in my account when the electronic check is posted?
You are obligated to maintain adequate funds in your account to cover the cost of the payment. If you do not have enough money in your account, your bank can return the transaction and Lingo will charge a fee of up to $25 for insufficient funds. This fee will be reflected on the following invoice.

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How do I discontinue using electronic check and switch back to credit card payment?
You may change your payment option at any time by logging into your account and clicking on the Edit Payment Method link.

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How do I sign up for eCheck?
To sign up for eCheck, you must do so online by logging into your Lingo account. Lingo customer care representatives are not allowed to enroll you on your behalf over the phone for security reasons. Follow these simple instructions to sign up for eCheck:

  1. Login to your account.
  2. Click on Edit Payment Method on the left menu bar.
  3. Complete the form and click “I Authorize”.
You will receive an email confirming your enrollment for eCheck after signing up.

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